Convenience Organised with HO and Store surveys

• @the Coalface Review Convenience Supplier / Head Office ‘3Sixty’ survey
• @the Coalface Review Petrol & Convenience store survey

Independent Supermarkets @the Coalface Review (IGA, Foodworks) store level survey

General Route @the Coalface Review store level survey

• Comparison of major competitors and  “best in class” definitions
• Store groups (& store group clusters, as specified by client needs) 
• Geographically (by Metro v Regional)
• Key attributes of supplier performance / service:

• Section 1: Overall Supplier Performance Ratings
  • Overall Satisfaction/Service Ratings
  • Service and Support Attributes Satisfaction Measurements
  • Representatives and Management Frequency of Visits to Stores
  • Category/Convenience presence and product positioning
  • Out of Stock Perceptions.
• Section 2: Supplier Perceptions
• Retailers Nominated Main Supplier in Category  (convenience survey only)
• Best and Worst New Products of 2008 (convenience survey only)
• Verbatim comments related to supplier “MOST / LEAST prefer to deal with” overall and by category.

All applicable data, is provided with year on year analysis when it is available.

The Head Office Survey Presentations Menu for the “Convenience Organised” Channel includes:

• Analysis of all major competitors in each category as well as history and “best in class” comparisons
• Detailed analysis of the 5 key burning platforms as seen by the retailers
1. Communication and relationship management
2. Category Management
3. Support and service
4. Supply chain efficiency
5. Overall performance.  

Now, to answer the question ‘SO WHAT?’, the team of @the Coalface Review will deliver these key insights in a manner that allows you to “interrogate” the data and find that competitive edge. Our team can then help you translate these insights into meaningful and tangible actions to drive overall performance.